This Privacy Notice applies to all personal information and processing activities carried out by 1st Call Electrical Services Ltd.

 

Who Is Collecting Information About Me?

Trading name:             1st Call Electrical Services Ltd

Registered Office:        Unit 2 Regent Business Centre, Revenge Road, Chatham, Kent, ME5 8UD

 

Data Protection Officer/Point of Contract:

Name:                           Maria Allen

Registered Address:     Unit 2 Regent Business Centre, Revenge Road, Chatham, Kent, ME5 8UD

Email:                            info@1stcallelec.com

Website:                        www.info@1stcallelec.com

 

When Do We Collect Your Data?

We collect your data in a number of ways:-

       a)  When you provide it directly

       b)  When you contact us by any means e.g. telephone, email, post

       c)  Information received from third parties who provide services to you or us

 

The Information We Process:

We collect, process and store various categories of personal information at the start of and for the duration of your relationship with us.  The categories of personal data that we collect and process are as follows:-

 

Employees

 

       a)  Personal Details: e.g. contact name, address, date of birth, national insurance number, email, telephone number, next of kin, marital status, education & employment history

 

       b)  Financial Details: e.g. bank account, payment history, P60 & wage slips

 

       c)  Documentation: e.g. certificates, driving licence, passport, contract

 

Customer/Suppliers/Sub-Contractors

 

     a)  Personal Details: e.g. contact name, business address, email, telephone number

     

     b)  Financial Details: e.g. bank account, payment history, company registration, UTR number

 

     c)  Documentation: e.g. service contracts, project contracts, quotations, invoices, test sheets

 

 

Who Might We Share Your Data With?

We share your personal data with trusted third parties in order to fulfil our contractual and legal requirements.  For example:

 

      a)  Third parties providing services to us e.g. payroll services, pension providers

      b)  Where we are required by law or by law enforcement agencies, government agencies, tax authorities, or regulatory bodies

 

Where Might You Transfer My Information Outside the UK:

Your personal data will not be transferred outside of the UK or the EEA

 

How Long Do We Keep Your Data?

We will only keep your data for as long as it is necessary for the purpose for which it was collected.  At the end of the required retention period, we will destroy, delete or anonymise your data.  Retention periods are determined based on the type of record, nature of the activity, product or service.  1st Call Electrical Services Ltd normally keep account records for up to six years after the relationship with us ends, whilst other records are retained for shorter periods.  Retention periods may be changed from time to time based on business or legal and regulatory requirements.

 

What Rights Do You Have?

You have the following individual rights.  Should you have any enquiries about how we use your data or wish to action your rights please contact:

 

Maria Allen

1st Call Electrical Services Ltd

Unit 2 Regent Business Centre

Revenge Road

Chatham

Kent

ME5 8UD

 

The Right to be Informed:

1st Call Electrical Services Ltd provides fair processing information by way of this Privacy Notice.

 

The Right of Access:

You have the right to get access to the personal information we hold about you.  If you would like a copy of the personal information we hold about you, please contact Maria Allen at the above address.  1st Call Electrical Services Ltd will provide this within one month of the request unless there are exceptional reasons for not doing so.  

 

The Right of Rectification:

If any information held is inaccurate or incomplete, you have the right to have that information corrected or completed; if other parties have been passed the information, where possible we will inform them of the rectification undertaken.

 

The Right to Erasure (also known as "right to be forgotten")

You have the right for your information to be erased.  We will delete or remove your information on request if there is no compelling reason for us to keep it, such as for the ongoing administration of your account with us.

 

The Right to Restrict Processing:

You may request us to restrict processing your personal information if you believe that information we hold is inaccurate or we no longer need to process your information for the purpose of which it was provided.  Please note that if you request us to restrict processing your information, we may have to suspend the operation of your account or the products and services we provide to you.

 

The Right to Data Portability:

You have the right for your information to be provided in a machine-readable format to enable easy transfer between processors or directly to a third party if technically feasible.  The right is available to the personal data provided by you.

 

The Right to Object:

You have the right to object to us processing your personal information based on legitimate interests of 1st Call Electrical Services Ltd when 1st Call Electrical Services Ltd act as a Data Controller, or in the performance of a task in the public interest/exercising of official authority (such as police investigation); direct marketing (including profiling) and processing for purposes of scientific/historical research statistics.

 

The Right to Withdraw Consent:

Where we rely on your permission to process your personal information, you have a right to withdraw your consent at any time.  We will always make it clear where we need your permission to undertake specific processing activities.  However, in cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation.  We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.

 

Direct Marketing: 

You have the right to stop the use of your personal data for direct marketing activity.  Please write to:

 

Maria Allen

1st Call Electrical Services Ltd

Unit 2 Regent Business Centre

Revenge Road

Chatham

Kent

ME5 8UD

 

Links to Other Websites:

This Website may, from time to time, provide links to other Websites.  1st Call Electrical Services Ltd has no control over such Websites and is in no way responsible for the content thereof.  This Policy does not extend to your use of such Websites.  Users are advised to read the Privacy Policy of Statement of other Websites prior to using them.

 

Security:

Data security is of great importance to 1st Call Electrical Services Ltd and to protect your data we have put in place suitable, physical, electronic and managerial procedures to safeguard and secure data collected via this Website.

 

Cookies:

This Website may place and access certain first party Cookies on your computer.  First party Cookies are those placed directly by 1st Call Electrical Services Ltd via this Website and are used only by 1st Call Electrical Services Ltd.  1st Call Electrical Services Ltd uses Cookies to improve your experience of using the Website and to improve our range of services.  1st Call Electrical Services Ltd has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

 

By using this Website you may receive certain third party Cookies on your computer.  Third party Cookies are those placed by Websites and/or parties other than 1st Call Electrical Services Ltd.  All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

 

Certain features of the Website depend upon Cookies to function.  UK and EU Cookie Law deems these Cookies to be "strictly necessary".

 

This Website uses analytics services provided by Google.  Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling us to better understand how Users use this Website.  This, in turn, enables us to improve the Website and these services offered through it.  You do not have to allow us to use these Cookies, however, whilst our use of them does not pose any risk to your privacy or your safe use of the Website, it does enable us to continually improve our business.

 

The analytics services used by this Website use Cookies to gather the required information.  Certain of these Cookies may be placed immediately when you decide to visit the Website and it may not be possible to obtain your prior consent.  You may remove these Cookies and prevent future use of them by removing from your browser.  

 

You can choose to enable or disable Cookies in your internet browser.  Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third party Cookies.  By default, most internet browsers accept Cookies but this can be changed.  For further details, please consult the help menu in your internet browser.   You can choose to delete Cookies at any time however, you may lose any information that enables you to access the Website more quickly and efficiciently including, but not limited to, personalisation settings.

 

It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings. 

 

Lodge Complaints:

If you wish to discuss your personal data or lodge a concern about the way in which it is handled, please use any of the following details:-

 

Telephone:      01634 682222

Email:              info@1stcallelec.com

Post:                Maria Allen

                        Unit 2 Regent Business Centre

                        Revenge Road

                        Chatham

                        Kent

                        ME5 8UD

 

If you are unhappy with our response, you have the right to complain to the Supervisory Authority, the details of which are as follows:-

 

Information Commissioner's Office (ICO)

Website: https://ico.org.uk/concerns